Privacy Policy

Effective Date: 26/03/2026

Business Name: Always Golf

Always Golf respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information when you interact with us.

By using our website or services, you agree to this Privacy Policy.

1. What information we collect

We may collect personal information including:

full name
email address
phone number
date of birth
emergency contact details
billing and payment information
membership details
booking history
information submitted through enquiry forms, waiver forms or sign-up forms
CCTV footage captured at our facility
any other information you provide to us directly

We may also collect non-personal information such as:

IP address
browser type and device information
website usage data and pages visited
interactions with our marketing (emails, ads, links)

2. How we collect your information

We collect information when you:

visit our website
fill out a form (contact, trial, waiver or sign-up)
subscribe to our email list
book a session or purchase a membership
contact us via email, phone or social media
attend our facility where CCTV is in operation

We may also collect data through cookies, analytics tools and advertising platforms.

3. Why we collect your information

We collect and use your information to:

provide and manage memberships, bookings and services
process payments
communicate with you about your account or bookings
send updates, promotions and marketing (you can opt out anytime)
improve our services and customer experience
maintain safety and security within our facility
comply with legal obligations
enforce our Terms & Conditions and protect our business

4. Marketing communications

We may send you emails, offers and updates about Always Golf.

You can unsubscribe at any time using the unsubscribe link or by contacting us.

We may still contact you regarding bookings, memberships, payments or safety matters even if you opt out of marketing.

5. Payment Information

Payments at Always Golf are processed securely through third-party providers, including Stripe.

We do not store full credit card or debit card details on our systems. Payment information is handled directly by our payment providers in accordance with their own privacy policies and security standards.

By making a payment, you agree to the terms and privacy policies of the relevant payment provider.

6. CCTV surveillance

CCTV is in operation at the Always Golf facility for safety, security and operational purposes.

By entering the premises, you acknowledge that CCTV recording may occur.

CCTV footage may be used for:

security monitoring
incident investigation
protection of property
verification of access and usage
enforcement of rules and policies

Footage may be shared with relevant parties where reasonably necessary, including law enforcement, insurers or legal advisers.

7. Disclosure of your information

We may share your information with trusted third parties where necessary to operate our business, including:

website and booking platform providers
payment processors (including Stripe)
membership and CRM software providers
email and marketing platforms
IT and security providers
professional advisers (accountants, insurers, lawyers)
government or regulatory authorities where required by law

We do not sell your personal information.

8. Data storage and security

We take reasonable steps to protect your personal information from misuse, loss or unauthorised access.

However, no system is completely secure, and we cannot guarantee absolute security.

Your information may be stored in systems operated by third-party providers, some of which may be located outside Australia.

9. Cookies and analytics

Our website may use cookies, pixels and tracking technologies to:

improve your browsing experience
understand website traffic
measure advertising performance
support marketing campaigns

You can adjust your browser settings to refuse cookies, although this may affect functionality.

10. Accessing and correcting your information

You may request access to or correction of your personal information at any time.

We may need to verify your identity before processing your request.

To do so, contact us using the details below.

11. Retention of information

We retain personal information for as long as reasonably necessary to:

provide our services
manage business operations
comply with legal obligations
resolve disputes
enforce our agreements

When no longer required, we may delete or de-identify your information.

12. Third-party links

Our website may contain links to third-party websites or services.

We are not responsible for their privacy practices, and you should review their policies separately.

13. Children and minors

We may collect personal information relating to minors where required for membership, facility access or legal waivers.

Where applicable, this information is provided and/or authorised by a parent or guardian.

14. Changes to this policy

We may update this Privacy Policy from time to time.

Changes take effect once published on our website.

15. Contact us

If you have any questions about this Privacy Policy or your personal information, please contact:

Always Golf
Email: team@alwaysgolf.com.au